Image documentation in particular makes it possible to think one's way into a problem or job context in just a few moments.
Text informationen
- the orthogonal information structure needs very few words
- the choice of words is more consistently focused on invoicing
- the information is filed in a targeted manner
- the order items are formulated in a more standardized way
Image information
- the easy integration of photos with smartphone (camera), tablet or PC brings many advantages, especially for (repetitive) jobs (= subscriptions)
- installation, building zones, building plans
- picture documentation (repair service)
- product picture, schemas
Documents Pdf
- Contract documents, contract information for subscriptions
- User manuals, product descriptions
- Order form, purchase order
- Delivery bill
Context
- buildings, clients
- date, collaborator, mandate
Reports
- Hourly report of the employee
- Work report for the customer
- =commercial report as a basis for invoicing
- order summary
- for customer
- exhausted for internal use
Analytics
- resources are calculated over larger periods of time and presented in an understandable way
- Annual analysis per building/customer
- collaborator hours
- total hours per year
- Annual analysis per building/customer
History
- collaborator spectrum (who, how, when)
Archive
- the long-standing business activity is constantly mapped
Customer service
- Acquisition base
- Offer Reference
- Control tool for invoicing
Most information in normal business operations is consulted more than once.
One-way information
- Store and bill 'once only' without follow-up orders
- this information is also often called up many times over the course of time.
Multiple-Informations
Many elements of a business process are consulted again and again over time - without having changed in the meantime.
- Client
- the orderer of orders is
- customer addresses
- Building
- building addresses
- mission location
- contact addresses
- Subscription
- work specifications
- date of intervention
Missing information
- The missing information costs a lot of time and tempts you
- and usually provokes false information
Wrong information
- The most expensive element in the structured information structure is ultimately the wrong information. It quickly becomes a problem, because ignorance or 'false intuition' lead to execution errors that can no longer be logically justified.
The long-term availability of information depends very much on how standardized and systematized it is stored and finally presented.
Information volatilization
- staff fluctuation
- departure
- retirement
- human memory
Long-term consolidation of information
- paper
- archiving system
- electronic data carriers
- personalized knowledge carriers
- faithful employment relationships
Verantwortlichkeiten
- Vertragsinformationen werden hinterlegt
- restriktiv konsultierbar
- Jahres-Übersicht (Monitoring)
Periodische Ausführung
- jährliche Arbeitsmodule sind definiert
- Stundendirektiven sind festgelegt
- die Historie reflektiert die Vergangenheit
Kunden
- Bestelladresse
- Rechnungsadresse
Gebäude
- Ansprechspersonen
- Zugang
- Rapport, Hauswart
- Bewohner
Responsibilities
- Contract information is stored
- restricted consultable
- Annual overview (Monitoring)
Periodical execution
- annual working modules are defined
- Hourly directives are defined
- the history reflects the past
Clients
- ordering address
- billing address
Buildings
- contact persons
- entrance
- Rapport, Caretaker
- denizen
Einsatzort zuweisen
- Gebäude geographisch finden
- Adresse
- Ansprechperson
- Historie erkennen
Fakturierung
- langjährige Auftragsdynamik des Kunden erkennen
- Fakturierungsabteilung unterstützen
Gross-Kunde
- komplexe Gebäudestrukturen verstehen
- mehrere Hundert Aufträge im Jahr
- Historie abrufen
- Abos strukturiert erfassen
Komplexer Kunde
- Betreuung mehrerer Hundert Objekte eine Immobilienverwaltung
- mehrere Hundert Aufträge pro Jahr
- Kunden-Referenz, Bestellreferenz
Assigning a Site
- find buildings geographically
- Address
- point of contact
- Recognize history
Invoicing
- Recognize the long-term order dynamics of the customer
- Support invoicing department
Important clients
- understand complex building structures
- several hundred orders per year
- Retrieve history
- Structured Subscription Entry
Complex clients
- Management of several hundred properties a real estate management company
- several hundred orders per year
- Customer Reference, Order Reference